How to Recover Your Facebook Account (Hacked or Locked Out)

What to Know

Start at facebook.com/login/identify to find your account by name, email, or phone.
Facebook sends a reset code to a linked email or phone. Pick one you can still access.
Lost access to both email and phone? You can add a new contact and confirm your identity, sometimes with a photo ID.

Locked out, forgot your password, or think you’ve been hacked? Facebook has a recovery path for each case. This guide walks through resetting your password, recovering when you’ve lost your email and phone, and what to do when someone else has taken over your account.

Reset a forgotten password

On the login screen, tap Forgot password?, or go straight to facebook.com/login/identify.
Enter your email, phone number, full name, or username and tap Search.
Choose where to send the code — a linked email or text message.
Enter the code, then create a new password.

If you can’t access your email or phone

This is the situation most people are stuck in, and there is still a way through.

Run the search above. Facebook lists the emails and phone numbers on the account — if any one still works, use it.
If none work, look for “No longer have access to these?” and follow it.
You may be asked to enter a new email or phone that has never been used on the account, then confirm your identity.
If prompted, upload a photo of your ID. Review usually takes 24 hours to a few days.

Set up recovery before you need it. Facebook lets you save trusted contacts and keep a backup email/phone on file. Adding these now is the difference between a five-minute reset and a multi-day ID review later.

If your account was hacked

If someone changed your password and locked you out, act fast:

Go to facebook.com/hacked and follow the compromised-account flow.
Reset your password using the steps above.
Once back in, open Settings & Privacy → Settings → Password and security → Where you’re logged in and log out any device you don’t recognize.
Turn on two-factor authentication so a stolen password alone can’t get them back in.

Lock your account down afterward

Use a unique password you don’t reuse anywhere else.
Secure the email address tied to Facebook — if that’s breached, your account is too.
Keep two-factor authentication on and your recovery contacts current.

If you decide you’d rather leave the platform entirely, see how to permanently delete your Facebook account.

Frequently asked questions

How long does recovery take?

A standard password reset is instant. If Facebook needs to review a photo ID because you’ve lost your email and phone, expect anywhere from 24 hours to several days.

What are trusted contacts?

Friends you designate in advance who can each give you a recovery code if you’re ever locked out. They only work if you set them up before losing access.

Can Facebook support recover it for me directly?

There’s no phone line or live agent for personal accounts. Recovery is self-service through the flows above — be wary of anyone claiming to be “Facebook support” who contacts you first.

Verified against the Facebook login and recovery flow as of July 2026.